Política de envío

ORDERING PRODUCTS

You may place an order via portal or website using your preferred mode of payment that is available on the ordering channel. All orders will be processed 2-3 business days (excluding weekends and holidays) upon confirmation of payment before ship out by the affiliated Courier. 

PRODUCT PRICING

• Active Partner (Base, Premium, Elite) – 20% members discount on product purchases
• Customer – Suggested Retail Price on product purchases

ORDERING METHODS

An Active Partner can directly purchase to the portal https://membersportal.pureliving.com.ph while a Customer can directly purchase to the website at www.pureliving.com.ph. 

Active Partner Ordering Methods:

• Members Portal – Log in to your members portal https://membersportal.pureliving.com.ph using your username & password and purchase a product.

Customer Ordering Methods:

• Website – Log in to the website at https://pureliving.com.ph/ using your username & password and purchase a product.

MODE OF PAYMENT PER ORDERING CHANNEL

Portal:

• Global Card (Visa, Mastercard, JCB, UnionPay) - 3-36 Months 0% Installment on Metrobank with a minimum purchase of Php 3,000. 3 Months installment with interest 1.71% for purchases lower than Php 3,000 using Metrobank. 
• Digital Payment (Gcash, GrabPay)
• Over the Counter (Bayad Center)
• Web Pay / Direct Debit (BPI)
• Cash/Bank Transfer (Payment to Pure Living Bank Account)
• Buy Now Pay Later (Billease) - Step 1 Collect mandatory data on payment page. Step 2 Redirect to Billease, sign-up or log in and choose installment term and repayment frequency. Step 3 Enter OTP. Step 4 Payment success redirection. 

Website:

• Credit / Debit Cards (Visa, Mastercard)
• eWallets (Paymaya, Gcash, GrabPay) 
• Direct Debit (BPI, Unionbank)

ORDERING CHANNEL TIMELINE

The portal (membersportal.pureliving.com.ph) and website (www.pureliving.com.ph) purchase platforms makes ordering quick & easy and will be available 24 hours a day, 7 days a week to serve you.

ORDER CONCERNS

If you encounter any order and payment concern, you may contact customercare@pureliving.com.ph or 0996 815 8888.

ORDER CANCELLATION

You may only file for order cancellation within 24 hours from the date and time of your successful purchase. Any request beyond that timeline will no longer be accepted by Pure Living. The Company will also not accept any order cancellation request if the products are turned over and shipped by the affiliated Courier. 

PROCEDURE FOR ORDER CANCELLATION

• The purchase owner of the account should file a request via email at customercare@pureliving.com.ph
• Provide your Complete Name, Order Number and the reason of cancellation on the email. 
• Wait for the Customer Service to acknowledge and contact you for further assistance.

SHIPPING PRODUCTS

Orders will be processed with 2-3 business days (excluding weekends and holidays) upon confirmation of payment. Ordered items will be shipped via LBC, our shipping courier after the orders are being processed. 

Pure Living may not be able to fulfill orders to some areas which have restricted access or considered as out-of-deliver zone (ODZ).

Special delivery may be arranged on areas that are considered as out-of-delivery zone, however, additional charges may apply.

Pure Living only delivers nationwide for the Philippines. We do not ship outside the country.

SHIPPING RATES (MEMBERS PORTAL & WEBSITE)

Shipping rates are calculated based on volumetric weight and shipping location.

*Additional Php30.00/kg for MM, Php60.00/kg for LUZ, Php70.00/kg for VIS and Php80.00/kg for MIN area. Should your order quantity exceed allowable KG, please contact us at customercare@pureliving.com.ph or 0996 815 8888.

SHIPPING LEAD TIME

• Expected delivery of orders shipped via LBC are as follows:
• Metro Manila 3 - 5 working days
• Luzon 5 - 7 working days
• Visayas 5 - 7 working days
• Mindanao 5 - 7 working days
• Out-of-Delivery Zone (ODZ) additional 5 - 7 working days
• Peak Season (Oct-Jan) additional 1 - 2 working days