RETURN & EXCHANGE POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at essential.purelivingbicol@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at essential.purelivingbicol@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Who we are
- We are Pure Living Wellness International.
- We believe in the importance of beauty and wellness in everyday living.
- At the core of our business are products that promote beauty and wellness and a rewarding business platform that empowers modern-day entrepreneurs.
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Authorized Partner & Distributor
ESSENTIAL PURELIVING is an authorized partner & distributor of Pure Living Wellness International Inc.
At Pure Living, we believe in the importance of beauty and wellness in everyday life. We wanted to give everyone a chance to experience attainable luxury living through our top of the line formulated & uniquely designed products. We’re happy to share our products with all of you! YOU deserve it.
Our Mission
is to promote beauty and wellness through our products and business platform.
We bring in products and create brands that allow the consumers to experience beauty and wellness in their everyday life and we take these products to consumers through a rewarding business platform that partners with people who are passionately enterprising and highly motivated to pursue and define their own success.
Our Vision
is to become the preferred beauty and wellness business platform, providing products and the opportunity that empowers people to build a business of their own and uplift the lives of their family and the people around them.
Our Brands
At E-Pureliving, your satisfaction is our priority.
Wondering about an order, membership perks or just want to leave a general feedback? Our Customer Service team is ready to assist you. Fill in the form below, or check out our FAQs—the answer might already be there!